Effective from April 2021

This Privacy Notice describes the personal information practices of Scape Student Ltd and Scape UK Management Ltd in the UK with respect to information about our customers and visitors to our Websites, including the types of personal information we collect, how we may use this information and with whom we may share it.

‍

‍

Scape Student Ltd is limited company registered in England and Wales under company number 12681556 and have our registered office at have our registered office at Cardale Park, Harrogate, North Yorkshire HG3 1RY. OurVAT number is 356259084.

Scape UK Management Ltd is limited company registered in England and Wales under company number 12442982 and have our registered office at Cardale Park, Harrogate, North Yorkshire HG3 1RY. Our VAT number is 360029038.

Our main trading address is Scape Shoreditch, Works House, 45 Brunswick Place, London N1 6DX. Our VAT number is 356259084. We are operators of purpose-built residential and student accommodation across the UK, with head offices in Harrogate and London.

This Privacy Policy (together with our Website Terms and Conditions of Use and any other documents referred to in it) sets out the basis on which any personal data we may collect from you, or that you provide to us, will be processed.

We are a 'data controller' for the purposes of the Data Protection Laws and we are responsible for, and control the processing of, your personal information.

Please read the following carefully. By visiting www.livingbyscape.com and scape.com (the Website) and providing us with your personal data, you are agreeing to be informed about the practices described in this Privacy Notice and it contains important information on:

• your Rights
• the personal information we collect about you
• what we do with your information, and
• who your information might be shared with.

‍

If you need extra help to view this notice or require it in another format (for example: audio, large print, braille) please contact us at Preferences.uk@scape.com

‍

‍

If you wish to contact us or have any questions about this Privacy Notice or the information we hold about you, please send an email to DataRequest.uk@scape.com or write to us at The Data Protection Office, Scape Student Ltd, 4 Greengate, Cardale Park, Harrogate, HG3 1GY

‍

‍

We are committed to protecting your privacy. This notice sets out our Privacy Policy and explains how the information that you provide will be used. Information about a person from which that person is identifiable is generally referred to throughout this policy as "Personal Information".

This privacy policy only applies to the collection of your Personal Information by us and the use of that information by us and those whom we authorise. It does not cover third party websites to which we provide links, nor does it cover advertisers. They may have their own privacy policies and/or terms and conditions of use.

By accessing and continuing to use the Website or any of our services, you acknowledge that you have read and accepted the terms of this privacy policy and you consent to the use of your Personal Information as set out in this privacy policy. You are encouraged to review it from time to time as we may make changes to it. If we make changes, then the continued use of the Website and any of our services by you means that you accept those changes.

We collect that information from you when you complete any of our forms on this website or in person or when you correspond with us by phone, email or otherwise in order to

• register to use the Website
• subscribe to our newsletter
• search for accommodation
• place a booking on the Website
• enter a competition, promotion, or survey
• visit any of our stands, events or fairs
• show interest in our accommodation services
• report a problem with the Website
• supply goods or services
• register for smartphone door entry
• comply with any agreed terms or requests

‍

Personal information provided by you

When you register for the various services provided by the Website, update your registration details or otherwise use or register to use our services your Personal Information is collected by us.

Personal Information may include, but is not limited to:

• Your name, address, email address, telephone number, date of birth, username and password, emergency contact details, proof of identification, nationality and residence;

• Information submitted by you to us including, but not limited to, answers to questions on surveys, competition, or registration forms;

• Payment information collected from you, including but not limited to payment card details, financial institutions and bank details; and

• Any other information from which you can be identified and which you may disclose to us at any time.

‍

Sensitive personal information provided by you

Information provided by you relating to; 

• Health-related information to adapt to and respond to services and accommodation requests
• Special dietary requirements for events
• Sensitive personal information about your wellbeing/welfare
•  Any sensitive personal information will be collected with your consent for the said purpose to the extent that you authorise us or if we are legally allowed or if it is in your vital interest.

‍

Personal information about other individuals

By giving us information on behalf of someone else, you confirm that the other individual has appointed you to act on his/her behalf and has agreed that you can do so. For example, you may need to provide us with contact details of a person whom you wish us to contact in case of an emergency.

‍

Personal information provided by third parties

If necessary, we will receive information about you from other sources (such as Booking Agents and online payment service providers), which we will add to the information we already hold about you in order to enhance your experience with Scape.

• Online payment service providers to update your payment details
• Third party cookies providers, like Google, to assess content and traffic flows to create a more effective Website or provide you with a more personalised experience
• Booking Agents, to process your booking

‍

Use and processing of personal information

The information provided is used to:

• register, set-up, maintain and operate your account with us
• provide you with the services you have contracted with us
• communicate with you about products and services or from our business partners
• provide customer support, respond to and communicate with you about your requests, questions and comments
• enable you to post on our blogs and interact through social media
• personalise your experience with Scape
• register for smartphone door entry
• perform data analytics, including research, trend and financial analysis
• operate, evaluate and improve our business including the development of new products and services
• determine the effectiveness of our sales, marketing/advertising efforts and analysis/ improvement of our products, offers, promotions and online services
• deal with internal administration issues and for analysis, training and quality assurance purposes
• monitor security of residence premises using CCTV cameras
• protect against, identify and prevent fraud and other criminal activity, claims and other liabilities
• collect outstanding payments/costs/fees or recover rent arrears and costs, and
• comply with applicable law

‍

‍

If you have opted-in to marketing communications, you can subsequently elect not to receive marketing communications from Scape by following the opt-out instructions in the marketing communications we send you, send a message through the contact feature on livingbyscape.com or contacting us at the address or email address provided in the contact section at the end of this notice. Please note that if you opt out of receiving marketing communications from us, we may still send communications to you concerning your account(s) with Scape.

‍

‍

During your stay with us, you will be offered or will utilise services from Third Party providers who will collect personal information. These services are not operated by Scape and if you use these services you should review the providers' website privacy policy, terms and conditions, and other policies.  We are not responsible for the policies and practices of third-parties.  Any information you submit to those third-parties is subject to their privacy policy, terms and conditions, and other policies.

‍

‍

Scape is committed to taking appropriate measures designed to keep personal information secure.  We have in place technical, administrative, and physical procedures designed to protect personal information from accidental, unlawful or unauthorised loss, access, disclosure, use, alteration, or destruction.  While we take efforts to safeguard our information systems, no website, mobile application, computer system, or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

‍

Our Website uses cookies to identify which pages are being used and to distinguish you from other users of the Website. This helps us analyse data about web page traffic and improve the Website in order to tailor it to your needs.

By continuing to browse the Website, you are agreeing to our use of cookies.

What is a cookie?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us to provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

‍

When we use cookies

During the online registration process we allocate cookies during the registration process for our services. These cookies will hold information collected during your registration and will allow us to recognise you as a web visitor and provide you with the services you require. The type of cookie that we use is known as a 'session-based' cookie and is allocated to your computer only for the duration of your visit to our web site. The second type of cookie is known as a 'persistent' cookie. These cookies will remain on your computer for a period of time set for each cookie.

‍

How they work

• Limit how often you see a particular advertisement or announcement on our web site
• Identify your preferences when customising content for you
• Provide you with relevant self-help information
• Record how many times you visit a page or advertisement
• Limit and record how often you can vote in our polls
• Confirm you are a registered user and save your login details when accessing certain services on our website
• Collect statistics on the use of our services
• We may also use cookies and web beacons to ensure that our mailing tools are working properly

‍

Other companies which advertise or offer their products or services on our web sites may also allocate cookies to your computer. These cookies are used:

• To serve advertisements on our site and track whether these advertisements are clicked on by users
• To control how often you are shown a particular advertisement
• To tailor content to your preferences
• To count the number of anonymous users of the site
• To provide security within shopping baskets or transactions

How you can refuse or opt out of cookies: Most browsers are set by default to accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance and prompt you every time a cookie is sent to you or to allow you to choose not to receive cookies at all. For further information on cookies and how to manage them you can go to www.ico.org.uk/for-the-public/online/cookies/

We may use Google Analytics and Google Signals to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: www.google.com/policies/privacy/

‍

‍

The periods for which we keep your information will vary according to the purpose for which we use the information. Unless there is a specific legal requirement to keep your information we will not keep it for longer than necessary for the purposes for which the data was collected or for which it is to be further processed. We have an internal data retention policy that details the duration for which we keep certain categories of data.

‍

‍

Personal Information provided to us will be transferred to and processed within the United Kingdom and other members of the European Union (EU). We do not process information in countries outside of the United Kingdom or the EU.

‍

‍

We may change this Privacy Statement from time to time.  If we change the Privacy Statement, we will post the revised version here and change the “Effective Date” listed at the top of this Statement.  We encourage you to check here periodically for the most up-to-date version of our Statement.

‍

‍

Email us : DataRequest.uk@scape.com

Write to us at:  TheData Protection Office, Scape Student Living Ltd, 4 Greengate, Cardale Park,Harrogate, HG3 1GY

‍

‍